If you have questions about your Visa Benefits coverage as it relates to COVID-19, we are here to assist you. You may chat with one of our agents by entering here Visa Benefits Portal, logging in and clicking the chat button.
If you have a Benefits claim related to travel, you may open the claim by clicking here Visa Benefits Portal to begin the process.
International Emergency Medical Services
If you are traveling overseas, purchased your ticket with a Visa Platinum, Visa Signature or Visa Infinite card and need medical assistance while traveling, you may call the Visa Card Benefits Services phone number that appears at the back of your card. Please note that if you are in the US, you may call (1-800) 396-9665.
If your travel arrangements and/or any other reservations were made through Visa Concierge services, it is of our utmost importance to service you. Please contact Visa Concierge to check the status of your travel arrangements, manage cancellations or re-arrange trips. Click Visa Digital Concierge to login and begin chatting with a lifestyle Manager.
Visa is not an insurance company. The insurances coverages are provided by Member Company of AIG Insurance Company underwriting the Insurance coverage, and/or corresponding Reinsurer. There are circumstances that are not covered by the insurances. Please check the insurances’ terms and conditions on visa.com/benefitsportal